Ltd. Medapp Delivery Policy

  1. Introduction

Ltd. Medapp strives to deliver your purchases in a timely and efficient manner. This Delivery Policy outlines our arrangements and procedures for delivery of products purchased on our website medapp.lv and in our physical stores.

  1. Delivery
  • Delivery within Latvia: we deliver throughout Latvia. Shipping costs vary depending on package size and destination.
  • International delivery: we offer delivery to the Baltic States and other European countries. International shipping costs will be calculated based on destination and package weight.
  1. Delivery time
    • Processing Time: Orders are usually processed within 1-2 business days.
    • Delivery within Latvia: expected within 3-5 working days after order processing.
    • International delivery: Delivery times for international shipments may vary, but are usually delivered within 7-14 business days.
  1. Carriers
  • We use the services of recognized delivery companies to ensure that your order is delivered to you safely and on time. The choice of carrier depends on the size and destination of the shipment.
  1. Order tracking
  • Shipment Confirmation: After your order has shipped, you will receive a confirmation email with a shipment tracking number.
  • Tracking: You can track the status of your shipment using the tracking number provided on the carrier's website.
  1. Delivery restrictions
  • Product Restrictions: Some products may have limited shipping options due to their type or size.
  • Address Restrictions: We may not be able to ship to certain addresses, such as PO boxes or military bases.
  1. Customs and import duties
  • International shipments: orders sent outside of Latvia may be subject to customs duties, import duties and other charges, which are the responsibility of the recipient.
  1. Damaged shipments
  • Damage Reporting: If you receive a damaged package, please report it to us within 7 days of receipt.
  • Complaints process: We will work with the carrier to review your complaint and provide a refund or exchange.
  1. Order changes and cancellations
  • Changes: If you need to change your shipping address or make a change to your order, please contact us as soon as possible.
  • Cancellation: Orders can be canceled before they are shipped. Once dispatched, orders will be processed in accordance with our Returns and Refunds Policy.

Customer service

If you have any questions or concerns about the delivery of goods, please contact us:

E-mail: info@medapp.lv

Phone: (+371) 27888303

Address: Duntes iela 7, Riga, LV-1013