SIA Medapp Product return and refund rules

  1. Introduction
  • Ltd. Medapp is committed to customer satisfaction. This return and refund policy sets out the terms by which you can return and receive a refund for purchases made on our website medapp.lv and in our physical stores.
  1. Product compliance with return policy
  • Term: Customers can return products within 14 days of purchase.
  • Condition of the goods: The goods are returned unused, in the original packaging, with unremoved labels and documentation.
  • Product Exceptions: Customers cannot return customized or personalized products, or products marked as non-returnable at the time of purchase.
  1. Procedure for returning goods
  • Requesting a Return: To initiate a return, contact us by email info@medapp.lv or by calling +371 27888303. Please state your order number and reason for return.
  • Return Shipping: Customer is responsible for return shipping costs, except when the Product is returned due to a defect or incorrect shipment.
  • Return Inspection: Upon receipt, the Item is inspected to ensure it complies with our returns policy.
  1. Refund
  • Refund Processing: Refunds will be made within 14 days of receipt of the returned item, if applicable.
  • Refund Method: The refund amount will be credited to the original payment method.
  • Partial Refunds: A partial refund may be received in cases where an item is returned used or damaged (unless it is a manufacturing defect).
  1. Exchange of goods
  • Exchange options: Customers can also choose to exchange the product instead of the refund option. Exchange options are subject to availability of the desired product.
  • Exchange Process: The exchange process is subject to return conditions. Once the return has been approved, the new item will be shipped.
  • Damaged goods or goods with a defect
  • Damage Reporting: If you have received a damaged or defective item, please report it to us within 7 days of delivery for a full refund or exchange.
  • Evidence of damage: Please provide photo evidence of the defect or damage when contacting us.
  1. Order cancellation
  • Cancellation before shipping: Orders canceled before shipping will be fully refunded.
  • Cancellation after shipping: If an order is canceled after it has been shipped, the return policy will apply and shipping costs will be borne by the customer.
  • Restrictions
  • Non-refundable services: Services provided by SIA Medapp, such as delivery or installation, are non-refundable once completed.
  • Legal Compliance: This policy complies with Latvian consumer protection laws and regulations.
  1. contact information
  • If you have any questions or concerns about these Returns and Refunds Policy, please contact us:
  • E-mail: info@medapp.lv
  • Phone: (+371) 27888303
  • Address: Duntes iela 7, Riga, LV-1013